FAQs
Thank you for shopping with us at Nora Ana Jewelry. Please take a moment to review our FAQs page to ensure a smooth and informed experience.
General
We use only high-quality metals and gemstones, carefully selected for beauty, durability, and comfort. Each piece is crafted to meet our standards of timeless elegance.
Yes, our jewelry is designed to be gentle on sensitive skin, using nickel-free and lead-free materials wherever possible.
Keep your jewelry away from moisture, perfumes, and harsh chemicals. Store it in a dry, soft-lined box when not in use. For cleaning, gently wipe with a soft cloth.
Visit our Jewelry Care page for more information.
Visit our Jewelry Care page for more information.
Yes, we provide resizing and limited customization services for select designs. Contact us for more details.
Please visit our Returns & Exchanges page for more information.
Please visit our Shipping page for more information.
Once your order has shipped, you will receive an email with your tracking number and a link to monitor delivery progress.
Delivery
For Free Shipping:
• West Malaysia: 3–5 working days
• East Malaysia: 10–15 working days
• International: 20–30 business days
For Same-Day Delivery (Klang Valley only):
• Orders placed before 4 PM (Mon–Fri) will be delivered via Lalamove/Grab the same day
• Orders placed after 4 PM will be delivered on the next working day.
For Free Shipping:
You will receive a tracking email once your parcel is dispatched. The customer may monitor the parcel status via the tracking link provided.
For Same-Day Delivery:
A text message will be sent to the recipient’s mobile number once the order is processed and ready for delivery.
For Malaysia shipments:
• NinjaVan/ DHL-e / Poslaju
For International shipments:
• NinjaVan (UPS)/ DHL / Poslaju
We process all orders within 48 hours thereabouts. As a result, changing an order after it has been placed may not be possible if it has already been processed by our system.
If you’d like to request a change:
• Message us at [email protected] and on Instagram.
We’ll do our best to assist you.
Yes. If a parcel is returned to us due to incorrect address or contact information provided by the customer, a second delivery fee will be charged.
This re-delivery fee is the responsibility of the recipient and must be paid before the parcel can be resent.
For any other questions on the shipment of your order, please contact us at [email protected].
For any general question regarding shipment, please contact us at [email protected].
Here to ensure the best shopping experience
Need Help?
Visit our FAQs page for more information about us & our products, or contact us for any customer service related questions below and we will be happy to assist!